Terms & policies

1. What SAB Network is

SAB Network (Squared Away Business Network, "SAB Network," "we," "us") runs a free online directory of veteran-owned businesses at sabnetwork.net. We provide information so shoppers can find businesses and decide for themselves whether to buy from them.

We are not a store, marketplace, broker, agent, or payment processor. We don't represent any listed business or any shopper, and no partnership, employment, franchise, or agency relationship exists between SAB Network and any listed business.

2. Purchases are between you and the business

Every purchase, booking, or agreement you make with a listed business is solely between you and that business. SAB Network is not a party to it. This includes, without limitation:

• product quality, safety, labeling, and ingredients
• pricing, payment, taxes, and billing
• shipping, delivery, and lost or damaged orders
• returns, refunds, warranties, and guarantees
• the quality, timeliness, or completion of any service
• any licenses, permits, or insurance a business is required to hold

If you have a problem with a purchase, contact the business directly. You can also report a listing to us, and we may remove it, but we can't resolve disputes, issue refunds, or make a business perform.

SAB Network is not responsible if a listed business closes, goes out of business, stops responding, fails to deliver, or otherwise fails, or for any money, time, or opportunity lost as a result.

3. What verification does and doesn't mean

Our verification process is described on How we verify. In short, a "Verified veteran-owned" badge means that, when we checked, we reviewed a proof-of-service document and business information that appeared genuine and met our standards. A "self-reported" badge means we confirmed the business appeared to be operating, but did not review proof of service.

Verification is limited by what we can see:

• We rely on documents and information supplied by the business owner. We can be misled by forged, altered, or false documents, and we don't guarantee that every listing is accurate.
• A badge reflects what we saw on the date we checked. Ownership, operations, and other facts can change afterward.
• A badge is not a statement about a business's quality, honesty, financial health, licensing, insurance, legal compliance, or the character of its owner.
• Our verification is not a government certification and is not a substitute for any certification you may need for contracting, lending, or legal purposes.

4. No endorsement or advice

Listing a business, featuring it, or showing it on our home page is not an endorsement, recommendation, or guarantee. Nothing on this site is legal, financial, medical, tax, or professional advice. Do your own research before you buy, hire, or rely on any business.

5. Responsibilities of listed businesses

If you apply for or hold a listing, you agree that:

• Everything you give us is true, accurate, and yours to share, and you'll tell us promptly if it changes.
• You're solely responsible for your business, your products and services, your advertising claims, and your dealings with customers.
• You'll comply with all laws that apply to your business, including consumer-protection, product-safety, licensing, tax, and privacy laws.
• You own or have permission to use any name, logo, photo, or text you send us, and it doesn't infringe anyone else's rights.
• You give SAB Network a free, non-exclusive, worldwide license to display, reproduce, format, and share your listing content on our site and in our promotion of the directory, for as long as you're listed and for a reasonable time after.
• You won't use SAB Network's name or badges to imply anything beyond what the badge actually means, and you'll stop using any badge if your listing is removed.

Listing is currently free. If we offer paid features in the future, they'll come with their own terms, and we'll never charge you without your clear agreement.

6. Other websites and the Facebook group

Our site links to websites we don't control, including listed businesses' websites and shops and the SAB Network Facebook group. We aren't responsible for their content, security, policies, or practices. Facebook's own terms and privacy policy apply to the group. Posts in the group are the responsibility of the people who write them.

7. Acceptable use

Don't use SAB Network to break the law, harass anyone, submit false applications or false reports, impersonate anyone, scrape or copy the directory in bulk, or interfere with how the site works. We may block anyone who does.

8. Disclaimer of warranties

SAB Network and everything on it are provided "as is" and "as available," without warranties of any kind, express or implied. To the fullest extent the law allows, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We don't warrant that the site will be uninterrupted, error-free, or secure, or that any listing, badge, or information is complete, current, or correct.

9. Limitation of liability

To the fullest extent the law allows, SAB Network and its owners, operators, volunteers, and helpers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of money, profits, revenue, data, goodwill, or business opportunity, arising from or related to:

• your use of, or inability to use, the site
• any purchase, service, or dealing with a listed business
• any product or service sold by a listed business, including any injury, illness, or property damage it causes
• a listed business's closure, failure, fraud, misrepresentation, or failure to perform
• any error in a listing or badge, including a business that was wrongly verified or wrongly removed
• the content or conduct of any third party, including in the Facebook group

This applies whatever the legal theory (contract, negligence, or anything else), even if we were told such damages were possible.

Our total liability for any claim relating to SAB Network is limited to the greater of the amount you paid us in the 12 months before the claim, or $100.

Some places don't allow certain warranty disclaimers or liability limits, so some of the above may not apply to you. In that case, our liability is limited to the smallest amount the law allows.

10. Indemnification

If you are a listed business or applicant, you agree to defend, indemnify, and hold harmless SAB Network and its owners, operators, volunteers, and helpers from any claims, losses, damages, and costs (including reasonable legal fees) arising from your business, your products or services, your dealings with customers, the information you gave us, or your breach of these terms.

11. Removing listings

A listing is a privilege, not a right. We may decline, edit, suspend, downgrade, or remove any listing or badge at any time, for any reason or no reason, including if we can't confirm information, receive credible reports, or believe a listing could harm shoppers or the network. We'll usually tell the owner why and how to fix it, but we're not required to. Owners can ask us to remove their own listing anytime.

12. Privacy policy

What we collect

• From applicants: what you send through our application form or by email, such as your name, business details, contact information, logo, and proof-of-service documents.
• From visitors: nothing directly. Our site sets no cookies of its own and has no accounts. Our hosting provider, Cloudflare, processes basic technical information like IP addresses to deliver and protect the site, under its own privacy policy.
• From reports: whatever you include when you email us about a listing.

How we use it

To review applications, publish the listing details you ask us to publish, contact you about your listing, investigate reports, and keep the directory accurate.

Verification documents

We review proof-of-service documents only to verify eligibility. Documents uploaded through our form are stored in private cloud storage that only we can access, and are automatically deleted no later than 30 days after upload. Once reviewed, we delete them sooner, and keep only a short note of the document type, the result, and the date. If a document arrives with a full Social Security number visible, we delete it immediately and ask you to resend it covered.

Sharing

We never sell or rent your personal information. We share it only when the law requires, to protect against fraud or harm, or with service providers who help us run the site, and only as needed for that purpose. Today those are Cloudflare (hosting, file storage, and spam protection) and Resend (which sends us an alert email about each application; documents are never included).

Your choices

You can ask us to show you, correct, or delete the information we hold about you, or to remove your listing, by emailing us. We'll respond within 30 days.

Children

SAB Network is not intended for anyone under 18, and we don't knowingly collect information from children.

Security

We take reasonable steps to protect what you send us, but no method of transmission or storage is completely secure. Our application form uploads over an encrypted connection; email isn't encrypted end to end, so please use the form for documents, and send only what we ask for.

13. Names and affiliation

SAB Network is an independent community. It is not affiliated with, endorsed by, or sponsored by the U.S. Marine Corps, the Department of Defense, any branch of the U.S. military, the Department of Veterans Affairs, or the Small Business Administration. Business names and logos in the directory belong to their owners.

14. Disputes and governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. If you have a dispute with us, please email us first and give us 30 days to try to resolve it informally. If we can't, any legal action must be brought in the state or federal courts located in Manatee County, Florida, and you and we consent to those courts' jurisdiction. Any claim must be brought within one year after it arises, where the law allows.

15. Changes to these terms

We may update these terms from time to time. We'll change the "last updated" date at the top, and for significant changes to listed businesses we'll try to give notice by email. Continuing to use the site after a change means you accept the updated terms. If any part of these terms can't be enforced, the rest still applies. Our not enforcing a term isn't a waiver of it.

16. Contact

Questions, reports, or privacy requests: [email protected]